ESIC Market

Articles

• Artificial Intelligence and Sustainable Tourism Development the Value of Partnerships

  Cristina Gallego Gómez, Laura Vaquero Frías

  e281

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• The Effectiveness of Soft Skills in Generating Dynamic Capabilities in ICT companies

  Abayomi Ogunrinde

  e286

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• Impact of burnout on customer’s experience in call centres

  Marco Colin, Judith Cavazos Arroyo, Haydee Margarita Hernández Ruiz, Alma Brenda Leyva Carreras

  e290

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• The importance of the human factor in the change banking organization. Evolution and systematics between two crises.

  Álvaro Sáiz Sepúlveda, Carmen Orden-Cruz, Camilo Prado Román

  e293

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