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Vol. 51 No. 167: Num. 3
Vol. 51 No. 167: Num. 3
Published:
01/09/2020
Articles
Call center service level: A customer experience model benchmarking and multivariate analysis
Marco Colin
497-526
PDF (Spanish)
PDF
Textual analysis as a method of identifying museum attributes perceived by tourists: An exploratory analysis of Thyssen-Bornemisza National Museum in Spain
Alicia Orea-Giner, Trinidad Vacas-Guerrero
545-562
PDF (Spanish)
PDF
A study on the evolution of the main information systems of management in the Spanish hotel sector
Montserrat Jiménez Partearroyo, Lucía Torres Rivera
587-608
PDF (Spanish)
PDF
Predicting customer behavior with Activation Loyalty per Period. RFM to RFMAP
Josep Alet Vilaginés
639-667
PDF (Spanish)
PDF
